Refund Policy

At Balo, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility:

- To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

- You must request a refund within [number] days of receiving your order.

- Certain items, such as perishable goods or personalized items, are not eligible for refunds.

Refund Process:

1. Contact us at [contact@balo.com](mailto:contact@balo.com) to initiate the refund process. Please include your order number and reason for the return.

2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs:

- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

- You will be responsible for paying for your own shipping costs when returning an item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [contact@balo.com](mailto:contact@balo.com) with photos of the damaged or defective product. We will assess the issue and provide instructions for returning the item or receiving a replacement.

Contact Us:

If you have any questions about our Refund Policy, please contact us at [contact@balo.com](mailto:contact@balo.com). We are here to assist you and ensure a seamless shopping experience.

This Refund Policy was last updated on 3/18/24.